Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|For US orders to the 48 contiguous states, UPS shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
For International orders, APO, FPO, DPO, Hawaii & Alaska, please complete your order and we will contact you with shipping options based on your location and package size/weight. For more information, see Shipping Information.
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|Please see our Return Policy for complete details regarding our return policy.|
|When will my order ship?|
|After placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
We ship out your order within 5 days - usually a lot less! During October orders generally ship in two days. See Shipping Information for more details.
For critical delivery dates, call us. We offer UPS expedited 1 day, 2 day and 3 day service at additional charge.